Refunds & Guarantee

The Copeland JB Guarantee. Your satisfaction matters to us. We stand behind the quality and presentation of every hamper we send. If your order arrives damaged, incomplete or not as described, we will put it right.

Reporting a problem

Please contact us within 48 hours of delivery at copelandjb@proton.me or +44 7376 539607, including your order number and, where possible, a photograph of any damage. We'll arrange a replacement or a refund.

Perishable & consumable goods

Because many of our hampers contain food, drink and other perishable or consumable items, we are unable to accept returns of opened or used products for reasons of hygiene and safety, except where the item is faulty or damaged. This does not affect your statutory rights.

Cancellations & unwanted orders

• Orders that have not yet been dispatched can be cancelled for a full refund — contact us as soon as possible.
• For non-perishable, unopened items, you may request a return within 14 days of delivery. Return postage is the customer's responsibility unless the item is faulty.
• Personalised and engraved items are made to order and cannot be cancelled or returned once production has begun, unless faulty.

Refund processing

Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. Original delivery charges are refunded only where the entire order was faulty or incorrect.

Need help?

We're always happy to help. Email copelandjb@proton.me and a member of our team will respond promptly.