Privacy Policy

Copeland JB is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

Information we collect

• Contact and delivery details (name, address, email, phone) needed to fulfil your order.
• Order and payment information, processed securely by our payment provider.
• Communications you send us, such as enquiries and feedback.

How we use your information

• To process, fulfil and deliver your orders.
• To respond to your enquiries and provide customer support.
• To meet our legal and regulatory obligations.
• With your consent, to send you occasional updates — you can unsubscribe at any time.

Payment security

Payments are handled by trusted, PCI-compliant payment processors. We do not store your full card details on our systems.

Sharing your information

We share information only with service providers who help us operate (such as couriers and payment processors), and only as necessary. We never sell your personal data.

Your rights

You have the right to access, correct or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact copelandjb@proton.me.

Cookies

We use essential cookies to operate the site and remember your basket. Analytics or marketing cookies, where used, are subject to your consent.

Contact

For any privacy questions, contact us at copelandjb@proton.me or write to 12 Stanhope Mews, South Kensington, London SW7 5RB.