Question 1

What is included in each hamper?

Accepted Answer

Each hamper's contents are detailed on its product page. Selections may vary slightly based on seasonal availability and provenance, but we always substitute items of equal or greater quality.

Question 2

Is gift wrapping included?

Accepted Answer

Yes — complimentary signature gift wrapping with our gold silk ribbon is included with every hamper. You can also add a personal gift message at checkout.

Question 3

Can I personalise my hamper?

Accepted Answer

Our premium tiers — The Connoisseur, Heritage Reserve and the Copeland Signature — offer an optional personalised engraved name plaque. Simply choose the 'Personalised Engraved Name' option on the product page.

Question 4

Do you deliver internationally?

Accepted Answer

Yes. We deliver across the UK and worldwide. Delivery times and any customs duties vary by destination — see our Shipping & Delivery page for full details.

Question 5

How quickly will my order arrive?

Accepted Answer

UK orders are typically dispatched within 1–2 business days, with delivery in 2–4 business days. International delivery generally takes 5–10 business days depending on destination.

Question 6

Can I send a hamper as a gift to someone else?

Accepted Answer

Absolutely. Enter the recipient's address as the shipping address at checkout and add your gift message. We never include pricing or invoices inside the parcel.

Question 7

What if items contain alcohol?

Accepted Answer

Hampers containing alcohol can only be delivered to, and received by, adults aged 18 or over. A signature may be required on delivery.

Question 8

What is your refund policy?

Accepted Answer

Your satisfaction is guaranteed. If anything arrives damaged or not as described, contact us within 48 hours and we'll arrange a replacement or refund. See our Refunds & Guarantee page for details.

Frequently asked questions